Skip to content

Ruby Tuesday’s missed opportunity

Recently I tweeted about Ruby Tuesday and expressed my dissatisfaction for the service I received. For a company this large not to have a presence on twitter is a missed opportunity. Companies large and small should be using to crawl twitter for mentions about their business. When someone is dissatisfied about their product or service and tweets about it, they should respond via twitter reply or direct message.

Let’s see how easy it is find dissatisfaction with Ruby Tuesday on Twitter – I searched ‘Ruby Tuesday service’ at and found a few tweets – here and here. Why can’t Ruby Tuesday be on twitter and reply to them about what they can do to make amends?

This isn’t too difficult to do. does it. does it.

Starbucks does it.

Leave a reply

Leave a Reply

Your email address will not be published. Required fields are marked *