While traditional media was about putting your brand out there full force with no real interaction, social media is about a human conversation with your friends, fans and customers. Here is the perfect example of Andrew Garcia, the American Idol star connecting with his fans in a real way. The fans talk and he listens and interacts. This has happened on Twitter for me with multiple people like Candace Cameron, Don Lemon (CNN anchor), etc. Social media has the power to bring us all closer together – especially when it comes to celebrities and big brands.
Has anything like this happened you? You mention a brand and they respond to you on twitter or facebook? Let me know! I may use your story in my upcoming talk about social media